Shipping & Delivery Policy

Effective date: 19 September 2026

1. Donations

Donations are financial contributions and do not involve shipping of a physical product. Therefore, no shipping or delivery charge applies to a donation unless a specific campaign page expressly states otherwise.

2. Digital acknowledgement / receipt

Where enabled, a payment confirmation, donation acknowledgement or receipt may be provided electronically using the email address or mobile number supplied by the donor after payment confirmation and completion of any information required for the receipt.

If you do not receive an expected acknowledgement/receipt, contact info@loveandacceptance.org with the transaction reference. Do not send card passwords, CVV or OTP information.

3. Physical materials or campaign items

If Love and Acceptance later offers a physical publication, event material, campaign item or other deliverable through a specific webpage, the delivery method, location coverage, timelines, charges and any return conditions shown on that webpage will apply to that item. Those campaign-specific terms will prevail over this general policy to the extent of any inconsistency.

4. Assistance and beneficiary distributions

Distribution of assistive devices, medical/care supplies or programme materials to beneficiaries is a programme activity, not a retail sale or consumer shipping service. Eligibility, location, timing and mode of distribution depend on programme assessment, available resources and implementation arrangements.

5. Contact

Delivery/receipt queries: info@loveandacceptance.org  |  +91 96771 89009